Returns & Refund Policy
We offer a 3 month warranty for all of our products in the case where the products are no longer functional. This includes; rips, major holes or compromises to structural integrity.
In the case of the stated above damage the product will be replaced
Pictures must be provided by the customer if claiming damage of the product, this will then be assessed by the development team to whether or not the customer is eligible for an exchange or improper use of the product has occurred.
For damages to grips a price refund is not eligible due to the wear and tear and natural damage that occurs.
We offer return and exchange policy within 30 days of delivery.
We do not accept exchanges and/or returns after 30 days of receiving your order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error .
Any item that is returned more than 30 days after delivery
The cost of returns postage will not be covered
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds can only be applied to products that have not been used and in original resell-able condition. If your product is damaged by wear you are eligible for a free replacement within the warranty window.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Non-receipt of goods refund
We can only offer a refund for goods that have been sent with "tracked" shipping service. If for such service order has not been delivered within 30 business days we can issue a refund. We are not responsible for loss or non-delivery of orders that have been purchased with "standard" (untracked) shipping service. In an event this occurs we are able to only provide replacement to be sent, not a refund.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please use the returns portal page - https://reyllen.com/pages/returns-portal
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please use our returns / exchanges portal below. https://reyllen.com/pages/returns-portal
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.