- Here are some useful FAQ that may answer your query
- Where is my order?
- Do you offer returns and exchanges?
- How do we ship our products?
- Do we ship internationally?
- How long does the delivery take?
- Do we offer bulk order discounts?
- Do we offer warranty?
1. Where is my order?
We offer a selection of flexible shipping options provided at checkout. "UK Standard" services, "EU Standard" and "World Standard" services are untracked and therefore we are unable to give you specific tracking information for your order if you chose one of the options above. If you have received a dispatch email notification from us, your order is on its way. UK 24hr takes 1-2 business days on average, UK 48hr service takes 2-4 business days on average, EU and World Standard and Tracked services usually take 5-14 working days to arrive internationally. We have seen average time to be 7-10 working days. DHL and DPD courier services are fully tracked and arrive within 3-7 working days
*Current global situation may cause delays and disruptions to the services due to COVID and operational restrictions of postal and courier services. Some places may operate with fewer workers, planes and ground vehicles and this may result in delays at this time.
2. Do you offer returns/exchanges?
Yes we do. Our 30 days returns/exchange policy covers returns within 30 days of purchase provided the product hasn't been used and is in resealable condition with original packaging. you can read more about our returns policy - HERE
3. How do we ship our products?
Large majority of our products are being shipped from our fulfilment partner with the use of flexible shipping options and rates. Order cutoff time for same day dispatch is 14:00 BST. Customisable products such as skipping ropes are being sent within our operating address so we can oversee the personal touch and full customisation, build and quality control from order to delivery.
4. Do we ship internationally?
Yes, we offer a range of flexible shipping options at checkout (view HERE). International orders usually take 5-14 working days to arrive and the average time observed is 7-10 working days.
*EU customers may be charged with additional customs fees due to recent British exit from European Union customs market. We are monitoring this situation and for large majority of our EU customers we have not seen this happen. The customs processed are implemented differently in each EU country and some orders may be subject to customs checks. We are working to resolve this later in 2021 by offering fulfilment options directly from EU. We will update these details weekly.
5. How long does delivery take?
UK 24hr services take 1-2 working days on average and UK 48hr services take 2-4 working days on average. EU Standard, EU Tracked, World Standard and World Tracked services usually take 5-14 working days to arrive, but we have come to observe average delivery times for international orders is about 7-10 working days. Same day dispatch cutoff time is 14:00 BST work days. Orders that come in on Saturday and Sunday will be dispatched first thing Monday. DHL and DPD for international services are express couriers. DHL Express usually take 3-6 working days to arrive and DPD International, 5-8 working days.
6. Do you offer bulk discounts?
Yes we offer select tiers of bulk order discounts based on order value.
Orders from £600 - £900 get 20% off
Orders from £900 - £1500 get 25% off
Orders from £1500 - £2000 get 30% off
Orders from £2000 and up get 35% off
Please contact us if you wish for any of these to be applied to your order
7. Do you offer warranty ?
We offer 3 month warranty on all products we offer. This is far more than most of our competitors in the market and we can also extend this by further investigation into the damage of the product and the circumstances. Please read about our warranty - HERE